Wife lodges complaint about conduct of 'rude' paramedics

Halstead Gazette: Stuart Newbold, wife Sylvia, and daughter Sarah Stuart Newbold, wife Sylvia, and daughter Sarah

A wife is demanding a face-to-face apology from paramedics she claims were disrespectful to her husband, who suffers from dementia.

Sylvia Newbold, 75, of Church Street, Bocking, has lodged an official complaint against the East of England Ambulance Service Trust (EEAST).

Paramedics were called to Attwoods Manor, Halstead, on Boxing Day morning because Mrs Newbold’s husband, Stuart, was suffering from diarrhoea and sickness.

Mrs Newbold said: “The paramedics came and did nothing but take the mickey out of him."

She has also complained about the attitude of staff at Colchester General Hospital later the same day.

An EEAST spokesman said: “We are disappointed that Sylvia is unhappy with the attitude of our staff and we take these allegations very seriously.

“A thorough investigation is currently ongoing to find out the facts of the incident.”

Colchester Hospital University NHS Foundation Trust confirmed it has received a complaint from Mrs Newbold.

Comments (3)

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10:57am Sun 9 Mar 14

OMPITA [Intl] says...

I hereby declare, to whomsoever it may concern, that if or when I am so ill as to require the attendance of members of the Emergency Services who are good enough to volunteer to work over the Christmas Holiday and all sorts of other unsocial hours - for my benefit - that if they wish to engage in a bit of light hearted banter (AKA Mickey taking) in order to try and minimize the stress of the occasion I shall not be offended and indeed shall welcome it without reservation. If the laugh is on me I shall take solace in the fact that it has brought a smile to someone else’s face.

I hope I don’t have such a need to call upon them, but should that ever be the case I seek to take this opportunity of thanking them in advance and to say on behalf of 99.99 per cent of the public how much we appreciate what they do for us and how much we understand the stress that their job must so often entail.

Where would we be without them?
I hereby declare, to whomsoever it may concern, that if or when I am so ill as to require the attendance of members of the Emergency Services who are good enough to volunteer to work over the Christmas Holiday and all sorts of other unsocial hours - for my benefit - that if they wish to engage in a bit of light hearted banter (AKA Mickey taking) in order to try and minimize the stress of the occasion I shall not be offended and indeed shall welcome it without reservation. If the laugh is on me I shall take solace in the fact that it has brought a smile to someone else’s face. I hope I don’t have such a need to call upon them, but should that ever be the case I seek to take this opportunity of thanking them in advance and to say on behalf of 99.99 per cent of the public how much we appreciate what they do for us and how much we understand the stress that their job must so often entail. Where would we be without them? OMPITA [Intl]
  • Score: 12

2:15pm Sun 9 Mar 14

manda4777 says...

To be fair I have needed the use of the paramedics on numerous occasions, They are always cheerful, caring, considerate and very professional. I have in the past have had very good laughs when they have attended my home, and have made the situation a lighter one because of there joking manner. I personally think there is no reason to complain there job is hard enough already if you cannot have a bit of banter then the problem is not with the paramedics its with the Complainer,No one in this case was hurt or injured and to go on and complain about the hospital as well. Think the complainer was the only was that was having a bad day that day, not our NHS Professionals.
To be fair I have needed the use of the paramedics on numerous occasions, They are always cheerful, caring, considerate and very professional. I have in the past have had very good laughs when they have attended my home, and have made the situation a lighter one because of there joking manner. I personally think there is no reason to complain there job is hard enough already if you cannot have a bit of banter then the problem is not with the paramedics its with the Complainer,No one in this case was hurt or injured and to go on and complain about the hospital as well. Think the complainer was the only was that was having a bad day that day, not our NHS Professionals. manda4777
  • Score: 4

6:17pm Sun 9 Mar 14

Bramble1979 says...

I can't believe that emergency staff would be so rude, every encounter I've ever had they have always been professional and courteous.
To be fair is there some prolific complaining going in here?
Plus, I would never call an ambulance for diahorrea and sickness, shouldn't a gp be dealing with that, even on Boxing Day there would still be Gps working, or is like to think they would!
I can't believe that emergency staff would be so rude, every encounter I've ever had they have always been professional and courteous. To be fair is there some prolific complaining going in here? Plus, I would never call an ambulance for diahorrea and sickness, shouldn't a gp be dealing with that, even on Boxing Day there would still be Gps working, or is like to think they would! Bramble1979
  • Score: 7

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