Commuters claim £12,000 in compensation in just one month

Halstead Gazette: Commuters claim £12,000 in compensation in just one month Commuters claim £12,000 in compensation in just one month

MOBILE phone app which aims to help commuters claim refunds for delayed trains has attracted thousands of downloads in its first month.

Train Refunds, which was devised by north Essex pair Gavin Davies and Mark Mainwood, went live on Monday, January 20 and has already been downloaded more than 5,000 times.

The pair have also processed 2,500 applications for refunds as a result of commuters being delayed and commuters have claimed over £12,000 in delay repay refunds.

Mr Davies, who commutes from Witham to London every day, said: “There has been an amazing response since the launch.

“The numbers are really starting to come in and it seems to be going from strength to strength.”

The free app sends the registered season ticket holder a notification when they are entitled to either a part or full refund, by tracking which journey is being taken.

It uses live timetable information to determine how late a specific train is. The app even completes the paperwork for each refund application for a one-off fee of 69p.

It is available on iphone and Android.

The pair plan to develop a version for Blackberry.

 

Comments (8)

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11:45am Fri 21 Feb 14

Boris says...

Well done this pair, but you can still claim a refund using one of those simple forms that they hand out at the station office. You get it within a few days. And you don't have to have a season ticket, just an ordinary one.
But I can see that the app will appeal to those who only communicate by mobile.
Well done this pair, but you can still claim a refund using one of those simple forms that they hand out at the station office. You get it within a few days. And you don't have to have a season ticket, just an ordinary one. But I can see that the app will appeal to those who only communicate by mobile. Boris
  • Score: -2

12:20pm Fri 21 Feb 14

keith_l says...

It will also allow people to fraudulently claim for trips that they haven't taken, for example if a different train that day is delayed, or they have a season ticket and don't travel on any day.
It will also allow people to fraudulently claim for trips that they haven't taken, for example if a different train that day is delayed, or they have a season ticket and don't travel on any day. keith_l
  • Score: -5

12:49pm Fri 21 Feb 14

wearebeingwatched says...

keith_l wrote:
It will also allow people to fraudulently claim for trips that they haven't taken, for example if a different train that day is delayed, or they have a season ticket and don't travel on any day.
That can happen with the paper based system in place now and that has been in place for years
[quote][p][bold]keith_l[/bold] wrote: It will also allow people to fraudulently claim for trips that they haven't taken, for example if a different train that day is delayed, or they have a season ticket and don't travel on any day.[/p][/quote]That can happen with the paper based system in place now and that has been in place for years wearebeingwatched
  • Score: 4

1:43pm Fri 21 Feb 14

keith_l says...

wearebeingwatched wrote:
keith_l wrote:
It will also allow people to fraudulently claim for trips that they haven't taken, for example if a different train that day is delayed, or they have a season ticket and don't travel on any day.
That can happen with the paper based system in place now and that has been in place for years
Yes it can, but you are more likely to know how long a train is delayed for if you are on it. The systems described (and also the website delayrepay.com) allow you to trawl through delay times to find the most lucrative.
[quote][p][bold]wearebeingwatched[/bold] wrote: [quote][p][bold]keith_l[/bold] wrote: It will also allow people to fraudulently claim for trips that they haven't taken, for example if a different train that day is delayed, or they have a season ticket and don't travel on any day.[/p][/quote]That can happen with the paper based system in place now and that has been in place for years[/p][/quote]Yes it can, but you are more likely to know how long a train is delayed for if you are on it. The systems described (and also the website delayrepay.com) allow you to trawl through delay times to find the most lucrative. keith_l
  • Score: 0

3:13pm Fri 21 Feb 14

The Stinker Returns says...

Yes, I know people who claim for every possible delay regardless of whether or not they were actually affected or not. Personally, I am too honest
Yes, I know people who claim for every possible delay regardless of whether or not they were actually affected or not. Personally, I am too honest The Stinker Returns
  • Score: 3

4:49pm Fri 21 Feb 14

keith_l says...

The Stinker Returns wrote:
Yes, I know people who claim for every possible delay regardless of whether or not they were actually affected or not. Personally, I am too honest
Likewise.
[quote][p][bold]The Stinker Returns[/bold] wrote: Yes, I know people who claim for every possible delay regardless of whether or not they were actually affected or not. Personally, I am too honest[/p][/quote]Likewise. keith_l
  • Score: 1

7:13pm Fri 21 Feb 14

Sidney Harbour-Bridge says...

Think the point is being missed, all the train company has to do is what it says on the tin - run the trains according to the timetable that they produce. They've already reduced the scheduled journey times to increase their chances of hitting their targets.
As far as I am concerned, they have set themselves low targets and still can't meet them.
Think the point is being missed, all the train company has to do is what it says on the tin - run the trains according to the timetable that they produce. They've already reduced the scheduled journey times to increase their chances of hitting their targets. As far as I am concerned, they have set themselves low targets and still can't meet them. Sidney Harbour-Bridge
  • Score: 1

10:12am Mon 24 Feb 14

Hawthorne says...

The train companies claim from Network Rail routinely and get millions in compensation, which they retain if you don't claim from them. Do it.
The train companies claim from Network Rail routinely and get millions in compensation, which they retain if you don't claim from them. Do it. Hawthorne
  • Score: 0

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