The new boss of Asda has shared his plans for the supermarket giant, which includes opening more checkouts with staff members behind them.
David Potts said his priority while in the role is to improve trips to the shop for customers.
He has urged Asda’s 1,100 store managers to be more present within the shop to help staff and make sure the stores are customer-ready.
On his first day in the role, Mr Potts visited the Asda store in Pudsey, Yorkshire and admitted that visiting Asda had highlighted issues that he believes can be improved.
The new Asda boss is expected to visit more stores this week.
He said: “We’re making it harder than it should be for customers to get what they want, move around the store and pay for their shopping.
“We need to change that, starting now.”
Following the announcement, customers can expect staffed checkouts to be open more overall with staff being told they must be available from 8am at least.
Self-service and Scan and Go tills will also be available at this time should customers wish to use them.
Mr Potts hopes to make the shopping experience easier for the supermarket’s customers, particularly those who are buying large quantities of items.
He said he also wants to see products displayed clearly and available throughout the day.
Asda makes major change to up to 700 stores
The news comes after Asda made a change to around 700 of its stores in September.
The popular supermarket chain announced a partnership with InPost, the UK’s leading parcel locker provider.
This means up to 700 Asda stores across the UK have an InPost locker installed, with customers able to send and collect parcels when they do their food shop.
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The partnership is part of Asda’s continued investment in bringing services to customers that will make their lives easier and improve the convenience of shopping in-store.
The InPost lockers are placed at a range of Asda’s stores, including superstores, supermarkets, and Express stores.
Have you shopped at Asda recently? Let us know in the comments below.
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