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Essex: Trains operator announces job cuts

3:27pm Tuesday 18th November 2008

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Essex train operator National Express East Anglia (NEEA) is to axe jobs to save cash.

The firm said it was too early to say how many redundancies were on the cards but the Transport Salaried Staffs Association (TSSA) predicted 314 posts would go, including 72 unfilled vacancies.

NEEA confirmed the plans would include shutting its Norwich call centre - which employs 73 people - and getting rid of its award-winning restaurant service on fast trains to and from London.

The TSSA said it was surprised by the size of the cuts as the company announced just three weeks ago that its rail profits had risen by six per cent this year in East Anglia and by nine per cent UK-wide.

General secretary Gerry Doherty said: “This is a bad blow for the eastern region, which is suffering higher unemployment like all other regions in the country.”

A NEEA spokesman said the firm constantly reviewed its structure and staffing “as any sensible business does”.

“We are undertaking a review to give greater focus on customer service and operational delivery,” she said.

  • More in tomorrow's Gazette

Your Say YourHalstead Gazette

Gideon Smythe, Wivenhoe says...
8:49am Wed 19 Nov 08

National Express say they are going to provide "Greater focus on customer service and operational delivery".

That's quite a fundamental shift in company policy away from bleeding every last penny from customers and delivering a shabby, over-priced and unreliable serivce.

Scoot, St Osyth says...
1:04pm Wed 19 Nov 08

No doubt they will continue to use the phrase "a good service is operating"....And by getting rid of the buffet cars, will we see an extra carriage of standard class accomodation ? Knowing how they care for their commuters, I guess probably not. Maybe if they moved from their offices in London they may save a few bob.

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