A Braintree couple are struggling to obtain compensation for missing mail - as the postie at the centre of an investigation quits.

Halstead Gazette: Mrs Townsend (pictured) is frustrated with Royal Mail. Mrs Townsend (pictured) is frustrated with Royal Mail.

A postman at the centre of Braintree’s missing mail saga has quit as residents continue their battle for compensation after years of lost items.

Semi-retired Phil Townsend is fuming with Royal Mail after struggling to make a claim in connection with his twin daughters’ missing jewellery, which had been sent from his brother in America.

Mr Townsend’s brother has since sent over the receipts, but Royal Mail has said any claim must be made by the sender and not the recipient.

Mr Townsend, 58, of the Kings Park Village, Braintree, said: “They’re just putting hurdles in your way.

“I have been told I have to send the receipts back to America for him to send them from there."

It is understood that 7,000 pieces of mail went missing over a period of at least eight years and a postman, who had been working at the Lakes Road depot in Braintree, was suspended late last year.

A Royal Mail spokesman said: “The investigation into the intentional delay of a quantity of mail is ongoing."
 

Comments (5)

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1:06pm Fri 7 Feb 14

OMPITA [Intl] says...

So let's be clear about this.

They've got to send the receipts to America and then they have to be sent back again.

Fat chance of ever seeing them again. Ha Ha!
So let's be clear about this. They've got to send the receipts to America and then they have to be sent back again. Fat chance of ever seeing them again. Ha Ha! OMPITA [Intl]

1:24pm Fri 7 Feb 14

OMPITA [Intl] says...

And I do so love the Royal Mail’s PC Weasel Words.

“The investigation into the intentional delay of a quantity of mail is ongoing."

I wonder what was the cost of the legal advice in coming up with such a ridiculous form of words. Do they honestly think that anyone is fooled by that load of old cobblers?

Why can’t they just come clean and say they are “still trying to avoid having to admit that they've got a tea leaf in the system”.

You just couldn’t make it up!
And I do so love the Royal Mail’s PC Weasel Words. “The investigation into the intentional delay of a quantity of mail is ongoing." I wonder what was the cost of the legal advice in coming up with such a ridiculous form of words. Do they honestly think that anyone is fooled by that load of old cobblers? Why can’t they just come clean and say they are “still trying to avoid having to admit that they've got a tea leaf in the system”. You just couldn’t make it up! OMPITA [Intl]

4:01pm Fri 7 Feb 14

YNWAIE says...

I'm sure Royal Mail will try and sweep this under the carpet because any criminal charges will open up the floodgates for compensation. My eldest daughter has lost at least 2 years worth of birthday cards (with and without money) and you may as well talk to a brick wall rather than customer services because they remain very coy and obstructive when you complain
I'm sure Royal Mail will try and sweep this under the carpet because any criminal charges will open up the floodgates for compensation. My eldest daughter has lost at least 2 years worth of birthday cards (with and without money) and you may as well talk to a brick wall rather than customer services because they remain very coy and obstructive when you complain YNWAIE

5:55pm Tue 11 Feb 14

/@|_|@\ says...

OMPITA wrote:
And I do so love the Royal Mail’s PC Weasel Words.

“The investigation into the intentional delay of a quantity of mail is ongoing."

I wonder what was the cost of the legal advice in coming up with such a ridiculous form of words. Do they honestly think that anyone is fooled by that load of old cobblers?

Why can’t they just come clean and say they are “still trying to avoid having to admit that they've got a tea leaf in the system”.

You just couldn’t make it up!
Suddenly, I am overcome with homesickness for the ol' home town slang: "tea leaf"? "Cobblers"?

I swear I remember a spot of derision sent my way some time back for being a bit of a "barra boy"! LOL
[quote][p][bold]OMPITA [Intl][/bold] wrote: And I do so love the Royal Mail’s PC Weasel Words. “The investigation into the intentional delay of a quantity of mail is ongoing." I wonder what was the cost of the legal advice in coming up with such a ridiculous form of words. Do they honestly think that anyone is fooled by that load of old cobblers? Why can’t they just come clean and say they are “still trying to avoid having to admit that they've got a tea leaf in the system”. You just couldn’t make it up![/p][/quote]Suddenly, I am overcome with homesickness for the ol' home town slang: "tea leaf"? "Cobblers"? I swear I remember a spot of derision sent my way some time back for being a bit of a "barra boy"! LOL /@|_|@\

11:44pm Tue 11 Feb 14

OMPITA [Intl] says...

You was a Barrow Boy /@|_|@\?

Find that just a little hard to believe. I somehow imagined your provenance linked to rather more privileged background - with your pubescent years maybe spent as a bit of a ‘cad’ or perhaps even a ‘bounder’.

Dining in such exalted places as the Barn Restaurant before whizzing in your dinky little MG Tourer across to Gosfield for a chug around the lake in Pater’s Cabin Cruiser.

That is however until I reckon you brought such shame on the Family (Stockbroking Calamity was it?) necessitating your swift despatch to the oblivion of outer reaches of the new world where you conveniently adopted the anonymous persona of just another Red Necked ‘Good Ol’ Boy’ in order to stay conveniently below the Tatler Magazine’s long range Radar.

So you’re missing the old country eh? A bit lonely out there at times I suppose, still I expect you can always reminisce and talk over old times with Lucky L L, I presume he’s also there doing much the same sort of thing.

What a spiffing thought.

Anyway, just to keep your peckers up here’s a little song you can sing together whenever you feel the need for a bit of cheer:

All my life I've Wanted to be a barrow boy
A barrow boy I've always wanted to be
I push me Barrow I sticks to it with pride
I'm a Coster a Coster from over the other side
I turns me back upon the old society
Take me where the ripe bananas grow
They are only a dozen a shilling
that is how I earn my living
I ought to have been a barrow boy years ago
Get off me barrow, I ought to have been a barrow boy years ago.


I bet you're feeling better already.
You was a Barrow Boy /@|_|@\? Find that just a little hard to believe. I somehow imagined your provenance linked to rather more privileged background - with your pubescent years maybe spent as a bit of a ‘cad’ or perhaps even a ‘bounder’. Dining in such exalted places as the Barn Restaurant before whizzing in your dinky little MG Tourer across to Gosfield for a chug around the lake in Pater’s Cabin Cruiser. That is however until I reckon you brought such shame on the Family (Stockbroking Calamity was it?) necessitating your swift despatch to the oblivion of outer reaches of the new world where you conveniently adopted the anonymous persona of just another Red Necked ‘Good Ol’ Boy’ in order to stay conveniently below the Tatler Magazine’s long range Radar. So you’re missing the old country eh? A bit lonely out there at times I suppose, still I expect you can always reminisce and talk over old times with Lucky L L, I presume he’s also there doing much the same sort of thing. What a spiffing thought. Anyway, just to keep your peckers up here’s a little song you can sing together whenever you feel the need for a bit of cheer: All my life I've Wanted to be a barrow boy A barrow boy I've always wanted to be I push me Barrow I sticks to it with pride I'm a Coster a Coster from over the other side I turns me back upon the old society Take me where the ripe bananas grow They are only a dozen a shilling that is how I earn my living I ought to have been a barrow boy years ago Get off me barrow, I ought to have been a barrow boy years ago. I bet you're feeling better already. OMPITA [Intl]

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