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Commuter anger over new Greater Anglia train connection rules between Manningtree and Harwich
TRAIN users are furious their connecting services will no longer wait for delayed trains.
New rules about the connecting train between Harwich and Manningtree came into practice on Monday, January 7.
The change means if a main line train from London or Norwich is late to Manningtree, the Mayflower Line train to Harwich won’t wait for transferring passengers.
They could be stranded at the station for up to an hour until the next Mayflower Line train arrives.
Critics said it is a way for Greater Anglia to keep train time statistics healthy, while disregarding customer service.
A spokesperson for Greater Anglia said: “We will continue to monitor these arrangements in line with our commitment to provide the best possible service for all our customers."